Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing a portfolio of clients within the community segment by guiding them through successful product integration, optimized workflows, and long-term value realization with an accent on consultative relationship management. Focus on driving customer retention, identifying growth opportunities, and ensuring seamless adoption of reality capture and digital twin solutions.

Location: Must be based within commuting distance of Munich, Germany. Relocation support is provided.

Company

hirify.global is a global leader in reality capture and digital factory solutions that bridges the physical and digital worlds through photorealistic digital twins.

What you will do

• Onboard new clients through welcome calls and support during initial project execution.
• Provide consultative guidance on workflows and best practices to maximize product value.
• Proactively manage renewals and client health, flagging risks early.
• Identify upsell and growth opportunities within the existing client base.
• Collaborate with internal teams, including Sales, to ensure client satisfaction and alignment.

Requirements

• 3–5 years of professional experience, ideally in Customer Success, geosystems, or laser scanning.
• German proficiency: B2 or higher required.
• English proficiency: Fluent.
• Must be based within commuting distance of Munich.
• Strong consultative mindset with a focus on client experience and problem-solving.
• Proven ability to manage multiple priorities and build trust with diverse stakeholders.

Culture & Benefits

• Hybrid work setup with flexible working hours.
• 30 days of paid time off per year.
• Relocation and visa support for international candidates.
• Financial support for local language classes.
• Subsidized access to fitness facilities (EGYM Wellpass) and public transport (Deutschlandticket).
• JobRad bike leasing and employee referral bonuses.

Hiring process

• Screening call with a recruiting partner.
• Up to 4 rounds of interviews to discuss experience, interests, and company fit.