Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Driving long-term customer success and revenue growth for a portfolio of accounts across the UK, France, Benelux, and the Nordics. Focus on building executive relationships, ensuring platform adoption, and championing customer needs within the product organization.

Location: Must be based in or near London, UK (Hybrid)

Company

hirify.global is a leader in product and web analytics, helping teams accelerate adoption and improve retention through AI-first digital insights.

What you will do

• Manage and maintain relationships with executive-level stakeholders across a dedicated book of 40-75 accounts.
• Develop and execute long-term strategies for product adoption, revenue growth, and retention.
• Host product trainings, workshops, and brainstorming sessions to ensure maximum value delivery.
• Maintain accurate revenue forecasting and opportunity tracking in Salesforce.
• Consolidate and champion customer product feedback with Engineering and Product teams.
• Collaborate cross-functionally with Customer Success, Sales Engineering, and Marketing to ensure account health.

Requirements

• 3+ years of experience in full-cycle SaaS post-sales account management or customer success.
• Proven ability to manage a book of business between $1M-$2.5M.
• Experience building credibility with technical end-users in Engineering, Product, and Design.
• Strong interpersonal skills with a focus on collaborative problem-solving.
• Adaptability and a strong desire to learn in a fast-paced environment.

Nice to have

• Fluency in multiple languages.
• Experience managing relationships within high-growth tech companies.
• Prior experience with hirify.global or other analytics tools.
• Background in technical customer-facing roles like Support or Solutions Architecture.

Culture & Benefits

• Comprehensive Medical, Vision, and Dental care benefits.
• Mental wellness support and generous vacation policy.
• Enhanced parental leave and volunteer time off.
• Collaborative, data-driven team culture centered on candor and connection.
• Commitment to diversity, equity, and inclusion.