Mid-Market Solutions Consultant (AI)

TL;DR

Mid-Market Solutions Consultant (AI): Leading discovery, design, and demo of hirify.global’s cloud and AI-powered contact center solutions for large enterprise clients with an accent on translating business needs into scalable architectures. Focus on delivering persuasive demos and executive-level presentations, shaping RFP/RFI responses with clear technical scope and integration plans.

Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.

Salary: $73,800 - $171,600 USD

Company

hirify.global is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

What you will do

• Partner with Mid-Market Sales to uncover customer goals and build tailored hirify.global solutions.
• Lead discovery sessions and translate business needs into scalable architectures.
• Deliver persuasive demos and executive-level presentations.
• Shape RFP/RFI responses with clear technical scope and integration plans.
• Collaborate with Product, Marketing, and Professional Services for smooth hand-offs and aligned messaging.
• Stay current on AI, automation, and contact center trends to guide customer innovation.

Requirements

• 3+ years in pre-sales or solution consulting for SaaS, CCaaS, or enterprise software.
• Strong presentation and communication skills with C-suite presence.
• Hands-on knowledge of CRM integration, IVR, APIs, and AI tools (AI agents, chatbots, IVA, generative AI).
• Technical fluency in telco/SIP and enterprise architecture.
• Bachelor’s degree or equivalent experience.
• Willingness to travel up to 50%.

Nice to have

• Experience with LLMs, NLU, workflow automation, or CX analytics.
• Knowledge of contact center operations and compliance (HIPAA, PCI).
• Familiarity with UCaaS, Knowledge Management, and Conversation Design.

Culture & Benefits

• Health, dental, and vision coverage, beginning on the first day of employment.
• Access to an innovative mental health support platform that offers personalized care and resources.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.