Engagement Manager (AI)

TL;DR

Engagement Manager (AI): Managing multiple concurrent technical engagements for enterprise customers, ensuring successful delivery of Professional Services projects with an accent on customer communication, risk management, and cross-functional coordination. Focus on managing the full engagement lifecycle, handling escalations, and coordinating with Solution Architects and AI Engineers.

Location: This role can be based in our San Francisco or New York office. Employees within commuting distance work from the office five days per week. Candidates who live outside commuting distance may be eligible for hybrid arrangements depending on location and role requirements. Open to remote candidates within the US.

Salary: $170,000-$190,000

Company

hirify.global's mission is to make intelligent agents ubiquitous by building the foundation for agent engineering in the real world.

What you will do

• Manage the full engagement lifecycle from SOW review through closeout, including planning, execution, and handoff.
• Serve as the primary point of contact for customers, delivering status updates and managing expectations.
• Manage 5–8 concurrent technical engagements simultaneously while maintaining quality and meeting deadlines.
• Coordinate with Solution Architects, AI Engineers, Sales, Support, and Product/Engineering teams.
• Proactively identify risks and issues, develop mitigation strategies, and track resolution.

Requirements

• You have 5+ years of engagement or project management experience, preferably with technical or software engagements.
• You've managed multiple concurrent engagements and know how to keep quality high across all of them.
• You have strong experience working with enterprise customers and leading customer-facing communication.
• You've coordinated cross-functional technical teams and managed resource allocation.
• You're experienced with project management tools such as Linear, Jira, or Asana.
• You thrive in fast-paced, ambiguous environments and take ownership.

Nice to have

• PMP or similar project management certification.
• Experience in Professional Services or consulting.
• Experience with AI/ML or infrastructure engagements.
• Knowledge of software development lifecycle and agile methodologies.

Culture & Benefits

• Competitive compensation, including base salary, variable compensation, and equity.
• Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, and life insurance.
• Team members in the EU, UK, and APAC receive locally competitive benefits.