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11 дней назад

Phone Numbers Operations Specialist 1

Формат работы
remote (только USA)
Тип работы
fulltime
Грейд
junior
Английский
b2
Страна
Colombia
Вакансия из списка Hirify.GlobalВакансия из Hirify RU Global, списка компаний с восточно-европейскими корнями
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:
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TL;DR

Phone Numbers Operations Specialist 1: Managing phone number operations globally, ensuring smooth porting processes for customers with personalized attention. Focus on resolving basic-to-intermediate level issues, triaging complex problems, and maintaining smooth operations across various subject areas.

Location: Remote - Colombia

Company

hirify.global is shaping the future of communications, delivering innovative solutions to businesses and empowering developers worldwide.

What you will do

  • Serve as a dedicated point of contact for ISVs, managing phone number porting to hirify.global.
  • Provide support for customer inquiries via email, ensuring an excellent experience.
  • Assess and resolve basic-to-intermediate level product or service issues.
  • Learn and develop new processes across various subject areas to ensure smooth operations.
  • Respond to and action incoming carrier partner notifications.
  • Troubleshoot and determine resolutions for issues across multiple areas within the team's domain.

Requirements

  • Thorough, organized, and detail-oriented with the ability to prioritize and execute multiple processes.
  • Empathetic and customer-centric.
  • Clear verbal and written communication skills.
  • Calm under pressure, able to respond to escalations and troubleshoot incidents quickly.
  • Introspective and committed to continuous self-improvement.
  • Capable of learning quickly and mastering complicated systems.
  • At least 1 year of experience working on an Operations team.

Culture & Benefits

  • Competitive pay and generous time off.
  • Ample parental and wellness leave.
  • Healthcare and a retirement savings program.
  • Opportunities to build relationships with customers and colleagues.
  • Employees are empowered to build positive change in their communities.

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