Integrity Operations Specialist

TL;DR

Integrity Operations Specialist: Supporting members through vulnerable moments and upholding hirify.global’s Community Guidelines across platforms with an accent on preventing harm and responding with empathy. Focus on using AI tools to support high-quality, human-centred decision-making and contributing to continuous improvement of policies and processes.

Location: Must be based in London, UK

Company

hirify.global Inc. is the parent company of hirify.global Date, BFF, and Badoo, enabling people to build healthy and equitable relationships through Kind Connections.

What you will do

• Review, investigate, and take action on user reports and proactive detections related to safety concerns.
• Provide high-touch, trauma-informed support to members experiencing safety incidents.
• Collaborate with partners across Trust & Safety, Customer Experience, and Legal to escalate and resolve complex or high-risk cases.
• Use internal tools and AI-supported workflows to triage, assess, and document cases efficiently.
• Participate in on-call rotations, including nights, weekends, and holidays, to support a global member base.
• Contribute to continuous improvement by sharing insights, patterns, and feedback that help strengthen policies, processes, and member outcomes.

Requirements

• Typically requires 2–4 years of experience in Trust & Safety, integrity operations, customer support, crisis response, or content moderation.
• Demonstrated ability to engage with sensitive content while maintaining professionalism and personal resilience.
• Strong written and verbal communication skills, with a proven ability to deliver clear, compassionate, and trauma-informed responses.
• Comfortable handling high-touch safety escalations involving vulnerable individuals and making sound decisions under pressure.
• Able to work independently, take ownership of priorities, and adapt with an agile mindset as situations evolve.
• Familiarity with using AI-enabled tools to support case review, prioritisation, or documentation.

Nice to have

• Experience collaborating with Business Process Outsourcers (BPOs) to support quality, consistency, and alignment in safety workflows.
• Proficiency in Spanish, Portuguese, French, or another additional language.
• Motivated by hirify.global’s mission and values, and committed to showing up with empathy, curiosity, and respect.

Culture & Benefits

• hirify.global Inc. is an equal opportunity employer and encourages people of all backgrounds to apply.
• Committed to making reasonable adjustments to help candidates feel more confident throughout the process.
• Values curiosity, experimentation, and thoughtful use of AI to amplify impact and outcomes.