Support Engineer (AI)

TL;DR

Support Engineer (AI): Providing timely and high-quality support to customers building AI agents on hirify.global's platform with an accent on debugging issues and translating complex technical problems into actionable solutions. Focus on designing and building the entire support function, including systems, tooling, and automation using Agent OS itself.

Location: On-site in San Francisco, CA

Salary: $250K – $275K

Company

hirify.global is creating a platform to help businesses build better, more human customer experiences with AI.

What you will do

• Work directly with customers to debug issues and unblock them.
• Investigate complex problems across agent building, integrations, APIs, product workflows, and infrastructure.
• Translate complex technical issues into clear explanations and actionable solutions.
• Help design hirify.global’s support workflows, tools, and processes using AI tools.
• Identify patterns across customer issues and drive improvements to the product and developer experience.
• Grow the support function globally.

Requirements

• You love debugging and enjoy helping people.
• You have an engineering mindset and are comfortable reading code, working with APIs, investigating logs, and understanding distributed systems.
• You thrive using AI tools.
• You bring a positive attitude.

Culture & Benefits

• Flexible (Unlimited) Paid Time Off.
• Medical, Dental, and Vision benefits for you and your family.
• Retirement Plan (e.g., 401K, pension) with hirify.global match.
• Parental Leave.
• Fertility and family building benefits.
• Lunch, snacks, and coffee provided.