IT Site Support Engineer (Software)

TL;DR

IT Site Support Engineer (Software): Providing hands-on technical support for end-user computing environments with an accent on Windows 11 and macOS systems management. Focus on hardware diagnostics, system provisioning using Intune/JAMF, and ensuring high-quality support across a fast-paced enterprise site in San Jose.

Location: Onsite in San Jose, USA

Company

A leader in technology and innovation focused on complex electronic design and computational software.

What you will do

• Provide onsite technical support for desktops, laptops, peripherals, and AV equipment.
• Troubleshoot and resolve OS-level issues in Windows and macOS environments.
• Image and provision systems using enterprise tools like Intune, Autopilot, and JAMF.
• Manage hardware life cycles, asset inventory, and break-fix activities.
• Assist with employee onboarding/offboarding including access and equipment setup.
• Collaborate with global IT teams to maintain service levels and documentation in ITSM systems.

Requirements

• 2+ years of experience in IT site or desktop support.
• Strong expertise in managing Windows 11 and macOS in an enterprise environment.
• Proficiency with deployment tools such as Intune, SCCM, or JAMF.
• Experience with Active Directory, identity management, and basic networking.
• Strong customer service orientation with excellent communication skills.
• Ability to work effectively onsite in San Jose.

Nice to have

• Relevant certifications such as Microsoft or ITIL.
• Experience with Microsoft Teams Rooms and conference room technology.

Culture & Benefits

• Opportunities to contribute to global IT initiatives.
• Work within a fast-paced enterprise environment with a focus on innovation.
• Support for professional development and continuous learning.