Forward Deployed Engineer (AI)

TL;DR

Forward Deployed Engineer (AI): Deploying hirify.global’s voice AI platform into complex restaurant environments with an accent on integrating the platform into the core of their operations. Focus on translating real-world deployment challenges into actionable requirements for product and engineering teams.

Location: Based in New York City, with up to 50% travel to meet with customers.

Salary: $165K – $220K

Company

hirify.global is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale.

What you will do

• Embed with customer engineering teams as a trusted technical peer and lead technical discovery and solutioning for prospects and customers.
• Own the end-to-end technical implementation of hirify.global’s voice AI platform for enterprise customers.
• Adapt and configure hirify.global’s platform to meet each customer’s unique operational requirements.
• Monitor, troubleshoot, and resolve technical issues in live deployments.
• Translate real-world deployment challenges into actionable requirements for hirify.global’s product and engineering teams.

Requirements

• Technical depth: Excellent software engineering skills with comfort working across APIs, SDKs, webhooks, cloud infrastructure, and customer tech stacks.
• Customer obsession: Deep, personal commitment to customers’ technical success.
• High slope: Learns fast, adapts quickly, and stays effective in ambiguity without needing constant structure.
• Communication and trust: Able to build deep credibility with both technical and non-technical stakeholders on the customer side.

Nice to have

• Experience with voice AI, speech-to-text, NLP, or conversational AI systems.
• Previous early-stage startup or founder-led environment experience.
• Previous experience embedded within a large enterprise customer’s product deployment.

Culture & Benefits

• Unlimited PTO, flexible schedule, and generous paid parental leave.
• Medical, dental, and vision benefits, along with mental health support and wellness stipend.
• 401(k) plan with company match and tax savings programs.
• Learning/education stipend and participation in talks and conferences.