Lead User Researcher (Fintech)

TL;DR

Lead User Researcher (Fintech): Setting up research processes and building a customer-obsessed team in Spain, helping everyone deeply understand users and build products that meet their needs with an accent on exploratory and evaluative qualitative research methods. Focus on collaborating with global researchers and prioritizing based on user needs and opportunities.

Location: Hybrid, Barcelona, Spain. 2-3 days a week in the office.

Company

hirify.global is on a mission to make money work for everyone, waving goodbye to the complicated and confusing ways of traditional banking.

What you will do

• Work with the global Research Operations lead to set up systems and processes for hirify.global.
• Build and nurture a customer-obsessed team culture in Spain.
• Help hire other brilliant people in research, design, and beyond.
• Collaborate with other global researchers in the UK to identify and deliver high-impact work.
• Partner with the global Research Operations Lead to find the best ways to store and share knowledge.
• Prioritize ruthlessly based on user needs and opportunities.

Requirements

• Experience setting up research processes for the first time and evolving your approach as circumstances change.
• Experience working on a global product and building something new with a world-class global team.
• Hands-on experience with exploratory and evaluative qualitative research methods.
• Experience working in a multidisciplinary team environment, leading research and making a demonstrable impact on the direction of the product or service.
• Comfortable running user testing in various settings, including labs and in-the-street feedback.
• Happy user testing on mobile.
• Appreciate robust research study design and understand what 'just enough research' means.
• Strong communicator and facilitator.
• Value collaboration and thrive as part of a team.
• Familiar with quantitative research and understand how user research helps shape metrics and drive teams toward success.

Culture & Benefits

• Flexible working hours.
• €1,200 learning budget each year.
• hirify.global is embracing diversity by fostering an inclusive environment for all people to do the best work of their lives.

Hiring process

• Recruiter call (30 minutes).
• Research methods (60 minutes) - pre-interview task followed by situation questions.
• Final loop (1hr30-2hours) - Teamwork & Impact and Leadership and Values interviews.