Senior Agent Architect (AI)

TL;DR

Senior Agent Architect (AI): Designing and implementing AI-powered agents for enterprise customer service, with an accent on LLMs, conversational design, and enterprise systems integration. Focus on translating business requirements into production-ready AI workflows and ensuring reliable agent performance.

Location: New York Office

Salary: $145,000 - $185,000 USD

Company

hirify.global aims to make customer conversations effortless through agentic AI, powering over one billion interactions for brands like IKEA and Booking.com.

What you will do

• Scope and implement AI Agent deployments across enterprise customers and partners.
• Translate customer requirements into structured conversational workflows and solution designs.
• Collaborate with Forward Deployed Engineers to integrate customer systems via APIs.
• Craft and refine prompts to improve consistency, reliability, and user experience.
• Support customers in adopting best practices for conversational AI and automation.

Requirements

• 3+ years of experience in a customer-facing, technical role, ideally working with conversational AI, LLMs, or AI-driven applications.
• Hands-on experience in conversation design and AI agent implementation.
• Comfortable working with LLMs and prompting techniques (e.g., few-shot, structured prompts).
• Experience working with APIs, system integrations, and enterprise environments.
• Strong analytical and problem-solving skills, with the ability to break down complex workflows.

Nice to have

• Experience with A/B testing or performance optimization of AI systems.
• Familiarity with contact center technologies, CX platforms, or automation tools.
• Background in enterprise software or large-scale implementations.

Culture & Benefits

• Be accountable for outcomes in a fast-evolving category.
• Work in fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.
• Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital.

Hiring process

• Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser