Enterprise Customer Success Manager (German)

TL;DR

Enterprise Customer Success Manager (German): Building strong customer relationships to drive product adoption and translate customer insights into actionable feedback with an accent on connecting customers' marketing goals with the API-driven product. Focus on troubleshooting issues with the tech team and designing scalable success processes.

Location: Berlin, Germany

Salary: €1,000 annual learning budget

Company

hirify.global is committed to creating an inclusive workplace and provides a flexible, highly scalable product with state-of-the-art technologies.

What you will do

• Build relationships with customers to understand their goals and pains, drive adoption, and translate that into actionable insights.
• Connect customers’ marketing objectives with the technical, API-driven product and clearly explain complex product configuration steps.
• Collaborate with technical operations and the development team to integrate hirify.global and troubleshoot technical issues.
• Communicate at both one-to-many and one-on-one levels, across role types, organization level, and cultures.
• Drive retention and growth to your book of business, handling upsell and renewal conversations.
• Prepare and deliver strategic and business value to customers daily.

Requirements

• Passion for tech and experience with SaaS products and APIs.
• Experience working in Customer Success, Account Management, or another client-facing role.
• Experience working with diverse stakeholders both internally and externally.
• Lead complex customer onboarding and implementations, managing long-term projects involving enterprise customers.
• Drive revenue growth through upsell and renewal opportunities, aligned with a clear enterprise account strategy.
• Exceptional communication skills in spoken and written English and German.

Nice to have

• Additional languages are a plus (Italian, Polish, French, etc).
• Experience working in the loyalty and promotion industry or relevant marketing-related experience.

Culture & Benefits

• €1,000 annual learning budget, full LinkedIn Learning access, and free German language courses.
• 30 days of annual leave, plus extra paid days for your birthday and moving day.
• Home office setup budget and a monthly home office allowance.
• Freedom to work from abroad for up to 90 days worldwide.
• Mental health support and a discounted Urban Sports Club membership.
• Subsidised BVG public transport ticket and a dog-friendly Berlin office.