Senior Customer Success Manager (DACH)

TL;DR

Senior Customer Success Manager (DACH): Cultivating customer loyalty and driving the adoption of hirify.global’s innovative services and products with an accent on aligning offerings with customer business objectives and priorities. Focus on providing customer advisory services, strategic adoption recommendations, and leveraging metrics analysis to guide customer outcomes.

Location: Remote Germany. Must be based in DACH region.

Company

hirify.global's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes.

What you will do

• Serve as the primary point of contact for customers.
• Develop excellent relationship up to customer’s C-level executives.
• Develop a deep understanding of customer’s identity and access governance landscape and business challenges and advise on possible solutions delivered by the hirify.global product.
• Develop and maintain an accurate account plan / success plan for each customer in the portfolio.
• Monitor and identify utilization trends, provide recommendations based on risk and customers’ needs.
• Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.

Requirements

• Demonstrated knowledge and practical experience in Identity and Access Management (IAM) is essential; a background in cybersecurity and/or compliance is highly valued.
• Previous experience in a Customer Success or Application Portfolio Management role within a SaaS organization is highly desirable.
• Strong understanding of cloud architecture as well as on-premise IT landscapes and their integration with cloud services.
• Extensive experience in consulting and the implementation of IT systems, preferably cloud services and/or identity management solutions.
• Knowledge of relevant security and compliance requirements and frameworks.
• Willingness to travel up to 20% as required to engage with customers on-site

Culture & Benefits

• Welcoming and positive work environment.
• Tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers.
• Dynamic environment.