Technical Customer Care Specialist (Spend Platform)

TL;DR

Technical Customer Care Specialist (Spend Platform): Providing high-level technical support for the core spend management product with an accent on resolving complex customer inquiries and technical issues. Focus on triaging L2 requests, collaborating with engineering teams, and acting as a subject matter expert for platform operations.

Location: Must be based in or able to relocate to Berlin, Germany. Hybrid role (3 days per week in-office).

Company

hirify.global is an intelligent global platform for travel and spend management, helping companies automate expenses and streamline business productivity.

What you will do

• Take ownership of triaging and resolving Level 2 support requests
• Collaborate daily with internal engineering teams to solve platform incidents
• Track reported bugs and incidents through to resolution
• Handle complex customer inquiries and operational platform issues
• Act as an internal product knowledge expert for operational tool usage

Requirements

• 2-3 years of experience in a customer support role, with at least 1 year in Level 2 support
• Proven experience supporting technical concepts including APIs and SSO
• Strong organizational skills and a detail-oriented approach
• Excellent proficiency in English (spoken and written)
• Ability to thrive in a fast-paced environment and adapt to constant change

Nice to have

• Experience in a high-growth SaaS scale-up environment
• Strong prioritization and technical troubleshooting skills

Culture & Benefits

• 30 days of annual leave plus public holidays
• Competitive compensation package including company equity
• Choice of gym membership or local public transport ticket
• Comprehensive wellbeing support including therapy and coaching sessions
• 17 weeks of paid parental leave and sabbatical program after 5 years