Customer Support Senior Associate (Fintech)

TL;DR

Customer Support Senior Associate (Fintech): Providing best-in-class service to hirify.global customers by interacting directly with them over chat, email, and phone with an accent on troubleshooting and resolving product-related issues. Focus on providing feedback to cross-functional teams and contributing to the knowledge base.

Location: For our Team, we offer both hybrid and fully remote working options

Company

hirify.global builds spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike.

What you will do

• Interact directly with customers over chat, email, and phone to provide an effective and enjoyable hirify.global experience.
• Troubleshoot and resolve customer issues related to the hirify.global product, escalating to internal teams when needed.
• Provide feedback and support to cross-functional teams on product development based on customer insights.
• Share learnings and contribute to the knowledge base to ensure growth and knowledge sharing across the team.

Requirements

• Fluency in written and spoken English as well as Danish or German.
• Experience providing high-touch customer support on live chat, email, and phone.
• Persistent and analytical approach to problem-solving.
• Ability to explain complicated problems in simple terms.
• Genuine desire to work in a fast-paced, fast-changing, and collaborative environment.
• Tech-savvy, resilient, and curious.
• Experience with Support tools such as FreshWorks, Intercom, or Zendesk.
• Experience with accounting, bookkeeping, financial technology, or other relevant product within SaaS.

Culture & Benefits

• hirify.global card for personal use.
• Lunch provided on work days (catered meals or allowance).
• Comprehensive private healthcare coverage.
• 25 days of holiday plus public holidays.
• Hybrid and fully remote working options.
• Access to free mental health and well-being support.
• Paid parental leave.