Customer Success Manager (French)

TL;DR

Customer Success Manager: Building strong customer relationships to drive product adoption and translate customer insights into actionable feedback with an accent on connecting customers' marketing goals with the API-driven product. Focus on troubleshooting issues with the tech team and designing scalable success processes.

Location: Based in Berlin, Germany

Company

hirify.global is committed to creating an inclusive workplace, as we believe it is essential for both ethical reasons and to positively influence the tech industry as a whole.

What you will do

• Build relationships with customers to understand their goals and pains, drive adoption, and translate that into actionable insights.
• Connect customers’ marketing objectives with the technical, API-driven product and clearly explain complex product configuration steps.
• Collaborate with technical operations and the development team to integrate hirify.global and troubleshoot technical issues.
• Communicate at both one-to-many and one-on-one levels, across role types, organization level, and cultures.
• Drive retention and growth to your book of business, handling upsell and renewal conversations with your customers.
• Prepare and deliver strategic and business value to customers daily.

Requirements

• Passion for tech and experience with SaaS products and APIs.
• Experience working in Customer Success, Account Management, or another client-facing role.
• Experience working with diverse stakeholders both internally and externally Marketing, Developers, Sales, and Executives.
• Exceptional communication skills in spoken and written English and French.
• Empathetic, positive attitude with a desire to help our customers reach their goals.
• Ability to manage a book of 15-20 accounts.

Culture & Benefits

• €1,000 annual learning budget, full LinkedIn Learning access, and free German language courses to boost your skills.
• 30 days of annual leave, plus extra paid days for your birthday and moving day.
• Home office setup budget, a monthly home office allowance.
• Freedom to work from abroad for up to 90 days worldwide!
• Mental health support and a discounted Urban Sports Club membership.
• Subsidised BVG public transport ticket and a dog-friendly Berlin office where your furry friend is welcome.