Senior Operational Readiness Manager (Gamedev)

TL;DR

Senior Operational Readiness Manager (Gamedev): Establishing a clear view of development reality across the studio, focusing on Football Manager on all platforms with an accent on data, tooling, and insight. Focus on ensuring leadership is never surprised late and answering the question "are we ready?" with facts.

Location: Hybrid, 2-3 days at Here East, Queen Elizabeth Olympic Park, London, E15 2GW

Company

hirify.global is the gaming studio behind Football Manager, founded in 1994 and a wholly-owned subsidiary of SEGA Europe since 2006.

What you will do

• Own JIRA at a studio level, working with Production, Development and QA to understand current issues and build a new JIRA database.
• Build a single source of truth that consolidates production data from multiple sources into a reliable operational view.
• Turn historical data into credible planning inputs, including velocity trends, bugfix rates, and capacity modelling.
• Identify and track early warning indicators such as bug convergence trends, stability and any workload pressures on individuals.
• Provide leadership with clear, evidence-based views of delivery health and operational readiness.
• Ensure certifications, age ratings and platform submissions are fully integrated into the studio’s broader operational readiness view.

Requirements

• Experience in a similar role within the Games Industry or a large software delivery environment.
• Deep experience with JIRA, including workflow design, dashboards, and data integrity.
• Developer mindset with a vision or track record of being able to pull in different data sources, interpret the data and turn it into clear, actionable insight.
• Comfortable working with senior stakeholders and challenging assumptions constructively.
• Highly organised, pragmatic, and focused on outcomes.

Culture & Benefits

• Private Healthcare and Dental Cover.
• Contributory Pension Scheme.
• Eligibility to participate in the company’s discretionary bonus scheme.
• Free onsite evening bar in the hirify.global London HQ.
• Free access to games released under the SEGA Europe umbrella.
• Personalised football shirt upon passing probation.