Strategic Operations Manager

TL;DR

Strategic Operations Manager: Orchestrating the delivery of critical projects and ensuring leadership drives results with an accent on governance and incident response. Focus on managing enterprise risk, refining business processes, and coaching project leads to develop a best-in-class delivery culture.

Location: Richmond, UK. Hybrid role.

Company

hirify.global is a dog food subscription company creating tailored food for each dog, backed by Purina.

What you will do

• Run the business cadence, including leadership team meetings and cross-functional working groups.
• Prepare the leadership team for Board meetings by creating materials and maintaining dashboards.
• Act as the lead Incident Manager during business-wide crises.
• Manage the company’s risk portfolio.
• Develop and refine core business processes, such as New Product Development.
• Coach and mentor project leads to develop a best-in-class delivery culture.

Requirements

• Proven experience managing business-wide incidents or high-stakes crises.
• Experience preparing strategic materials for C-Suite or Board-level stakeholders.
• Ability to influence senior leaders and resolve functional conflicts.
• Demonstrated ability to develop and refine core business processes.
• Experience leading large-scale strategic programs.
• Ability to set up and execute business planning.

Nice to have

• Nationally recognised certification in a project methodology.
• Comfortable with Commercial Finance terminology.
• Experience in a fast-moving consumer goods (FMCG) or technology enabled background.
• Formal or informal training experience for internal audiences.
• Ability to prioritise between Director driven initiatives and strategic workstreams.

Culture & Benefits

• Competitive salary and annual bonus.
• Flexible core hours for work-life balance.
• Hybrid role.
• 25 days of holiday, increasing over time.
• 9/10 day working week.
• Option to work abroad 2 weeks every 6 months.
• Health insurance, extended leave, and flexible care leave.
• Access to year-round courses for development.

Hiring process

• CV review by the Talent Acquisition Team.
• Call with the TA Team.
• Video call with the hiring manager.
• Task presentation to a panel of interviewers.
• Call with another member of the Leadership Team.