Senior Support Account Manager (PAM)

TL;DR

Senior Support Account Manager (PAM): Managing customer loyalty and adoption of hirify.global’s PAM product, serving as the primary contact for accounts to drive the customer experience with an accent on understanding business goals, providing oversight, and driving adoption recommendations. Focus on coordinating routine health checks and any required remediation to ensure customers stay on track towards their goals.

Location: Hybrid in Atlanta, USA

Salary: $140,000 - $160,003 a year

Company

hirify.global's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes.

What you will do

• Act as the primary strategic advisor for C-suite and IAM leadership, aligning hirify.global’s PAM capabilities with the customer’s overarching security and compliance goals.
• Proactively manage the subscription renewal pipeline, identifying and mitigating "at-risk" indicators at least 6–9 months in advance.
• Lead data-driven Quarterly Business Reviews (QBRs) that move beyond "support ticket updates" to demonstrate ROI and security posture improvements.
• Guide customers through the PAM maturity curve, moving them from basic password vaulting to advanced features.
• Translate complex customer requirements and "pain points" into structured feedback for Product and Engineering.
• Serve as the senior point of contact for critical technical issues, coordinating cross-functionally to ensure rapid resolution and root-cause transparency.

Requirements

• Minimum 8+ years in customer-facing roles with 2+ years of experience in Privileged Access Management (PAM) and Identity Governance (IGA).
• Proven ability to navigate complex Cloud, Hybrid, and On-Premise IT architectures.
• Bachelor’s degree in Computer Science, Cybersecurity, Information Systems, or a related technical field.
• Proven success in driving Net Revenue Retention (NRR).
• Ability to translate complex technical PAM configurations into "Business Value" for CISOs and IT Executives.
• Ability to diagnose high-pressure technical issues and orchestrate cross-functional teams to reach a resolution.

Culture & Benefits

• Experience tremendous growth and learning opportunities through challenging yet rewarding work.
• Welcoming and positive work environment.
• Dynamic environment.