Senior Solutions Engineer

TL;DR

Senior Solutions Engineer (Automation): Serving as the primary technical and strategic partner for hirify.global’s existing customers with an accent on driving adoption, uncovering new opportunities for expansion, and acting as a trusted advisor. Focus on bridging business objectives with technical outcomes, managing concurrent projects, and providing structured feedback to internal teams.

Location: Burnham, United Kingdom

Company

hirify.global Software is the leader in full stack automation fabric solutions for mission-critical business processes.

What you will do

• Build and maintain strong, trusted relationships with technical and executive stakeholders within customer organizations.
• Lead Health Checks, Use Case Workshops, and Business Reviews to ensure customer success and solution alignment.
• Collaborate with Account Executives to identify and pursue expansion opportunities within existing customers.
• Act as the technical liaison and escalation point for your accounts, ensuring prompt and effective resolution of issues.
• Serve as the voice of the customer, providing structured feedback to internal teams to influence product direction and improve service delivery.

Requirements

• Minimum 3–5 years in a customer-facing technical role (e.g., Solutions Engineering, Technical Account Management, Technical Consulting, or Customer Success Engineering).
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent professional experience.
• Hands-on technical experience in enterprise software and technologies (e.g., Cloud Infrastructure, ERP, Databases, ETL, MFT, Programming, Networking, Windows, Linux, Troubleshooting).
• Exceptional written, verbal, and presentation skills for technical and executive audiences.
• Willingness to travel approximately 20–40%, depending on customer and business needs.

Nice to have

• Experience with SAP ERP solutions.
• Experience with Java, SAP ABAP, SQL Developer, or similar.
• Experience with LLMs and AI solutions.

Culture & Benefits

• Work with happy, enthusiastic over-achievers.
• Equal opportunity employer with a zero tolerance policy applied to unlawful discrimination.
• Will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data.