Medical Operations Specialist (Medtech)

TL;DR

Medical Operations Specialist (Medtech): Responding to patient inquiries and providing ongoing support to patients experiencing side effects related to their medication for Juniper with an accent on triaging medical issues and working closely with a team of health coaches, doctors, registered nurses and pharmacists. Focus on supporting and training non-clinical patient facing teams.

Location: Tokyo

Company

hirify.global is the company behind Juniper, one of the world’s largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care.

What you will do

• Responding to patient enquiries via tickets in Japanese and English using our patient experience tool (i.e. Zendesk).
• Providing ongoing support to patients experiencing side effects and/or symptoms related or unrelated to their medication for Juniper, including virtual calls.
• Triaging medical issues with support from a robust clinical framework and global clinical team.
• Being the point of contact to the network of hirify.global partnered doctors.
• Working closely with a team of health coaches, doctors, registered nurses and / or pharmacists to provide holistic care to patients.
• Supporting and training non-clinical patient facing teams.

Requirements

• You are registered in Japan as a Pharmacist.
• You have 3+ years of clinical experience post-registration as a Pharmacist.
• You have native level Japanese language skills and business level English language skills (must)

Nice to have

• Experience in telehealth or specialized medicine (i.e. obesity management, diabetes, GLP-1).
• Worked in triaging in a clinical setting (i.e. intensive care unit, emergency department).
• Good understanding of computers, systems and tools (i.e. Zendesk, LINE, Facebook).

Culture & Benefits

• Join a strategic, growth-minded squad that takes ownership, moves with intent, and empowers our global teams.
• Get access to learning budgets and mentorship from leaders across Australia, the UK, Germany, and Japan, and collaborate with top-tier teams locally and from South Africa.
• Gain global experience with opportunities to move across teams and explore new markets to help you level up in your career.
• Join a community that values connection through social clubs, wellness activities, and global collaboration.
• Strong culture of work-life balance and supported by flexible working hours.
• Offer a competitive remuneration package plus government contributions.