Technical Writer (Experience & Design)

TL;DR

Technical Writer (Experience & Design): Developing clear and user-focused documentation for a federal workforce training program with an accent on system functionality, training delivery, and operational processes. Focus on translating complex technical information into accessible content and ensuring compliance with federal standards.

Location: While primarily remote, must be available to attend in-person meetings at the client’s headquarters in Baltimore, Maryland, and support approximately three in-person events annually within the greater Baltimore metropolitan area.

Salary: $77,326 - $86,000

Company

hirify.global is a digital integration consultancy on a mission to build a better tomorrow by combining technology, people, and organizational development to solve meaningful problems.

What you will do

• Develop and maintain technical documentation, including system guides, user manuals, SOPs, and knowledge base articles.
• Translate complex technical information into clear, concise content for technical and non-technical audiences.
• Collaborate with developers, business analysts, and subject matter experts to gather and validate documentation requirements.
• Support the development of training materials, ensuring alignment between system functionality and training content.
• Organize and manage documentation repositories to ensure accessibility and version control.

Requirements

• Minimum of 7 years of experience in technical writing, documentation development, or related roles in enterprise or federal environments.
• Proven experience developing technical documentation for software systems, web-based applications, or enterprise platforms.
• Experience translating complex technical concepts into user-friendly content for diverse audiences.
• Familiarity with Learning Management Systems (LMS) or training platforms.
• Experience working in Agile environments and collaborating with cross-functional teams.
• Bachelor’s degree in Technical Writing, Communications, English, Information Systems, or related field.
• Ability to obtain and maintain Public Trust clearance.

Nice to have

• Experience supporting training materials, user guides, or instructional content development.
• Experience using documentation tools and platforms (e.g., Confluence, SharePoint, or similar).
• Familiarity with version control and documentation lifecycle management practices.
• Experience supporting federal clients and working within compliance-driven environments.

Culture & Benefits

• Flexible, life-friendly schedules.
• 100% coverage for medical, dental, and vision insurance for team members and dependents.
• 401(k) with 4% match and immediate vesting.
• Generous PTO, 11 Federal Holidays, a Birthday Holiday, and Sick Leave.
• Education, wellness, and tech allowances.

Hiring process

• Introductory Interview: Connect with a recruiter to review experience, skills, salary expectations, and role details.
• Skills + Business Fit Interview: Dig deeper with situational and values-based questions to explore alignment with hirify.global culture and project needs.
• Some roles may also include customer interviews, background check, and security clearance requirements.