Client Services Manager (Technology)

TL;DR

Client Services Manager (Technology): Managing recruitment project deliverables for a global Technology company with an accent on quality assurance and customer satisfaction. Focus on building client relationships, risk management, and process improvement.

Location: Hybrid - 2 days onsite (Depot Road, Singapore) and 3 days WFH

Company

hirify.global is a global organizational consulting firm.

What you will do

• Build a knowledge base of client’s business, organization and objectives.
• Manage project tightly end to end, ensuring quality assurance on day to day recruitment activities and attainment of project deliverables in line with KPIs and Service Level Agreements (“SLAs”) established for the project.
• Anticipate and minimize risks on project at both micro and macro levels.
• Build trust and confidence with key client stakeholders.
• Proactively identify opportunities for improvement and make constructive suggestions for change.
• Work with the Project Director in developing value-added reporting to our client and ensure all reporting, internal and external, is accurate and complete and delivered against pre-established deadlines.

Requirements

• 10+ years of experience in recruiting with experience managing a recruiting team of 15-20 across the APJ region.
• Prior experience in hiring for Technology, Sales and Corporate Functions within the Tech space would be an advantage.
• Understanding of recruiting metrics and reporting standards.
• Familiarity with SLA’s/SOW as it relates to our business.
• Ability to communicate clearly, concisely and persuasively with client and in large group settings in English.
• Bachelor’s degree or five years of equivalent experience in lieu of a degree.

Culture & Benefits

• Opportunity to become part of a newly formed regional team.
• Expand your expertise in talent acquisition.

Hiring process

• The successful candidate will need to complete background checks as part of our recruitment process, this may include criminal, education credentials, employment history, and other background information relevant to your employment qualifications