Senior Support Engineer

TL;DR

Senior Support Engineer: Investigating and resolving complex customer issues with the hirify.global Real-time Data Platform with an accent on exceptional support and helping customers achieve success at scale. Focus on troubleshooting technical issues across diverse environments and collaborating with Engineering to drive resolution of complex problems.

Location: Remote, Canada

Company

hirify.global is the real-time database for mission-critical use cases and workloads, including machine learning, generative, and agentic AI.

What you will do

• Troubleshoot and resolve technical issues for hirify.global customers across diverse environments.
• Collaborate with Engineering to drive resolution of complex problems and contribute to product improvement.
• Participate in real-time customer remediation efforts and live incident resolution.
• Act as a customer advocate to ensure timely and accurate issue resolution.
• Assist with new deployments, configuration guidance, and performance tuning.
• Write and maintain high-quality documentation and Knowledge Base articles to scale support capabilities.

Requirements

• Proven experience (7–10+ years) in technical support, systems engineering, or related roles.
• Deep proficiency with Linux (certification is a strong plus).
• Solid understanding of distributed systems and high-availability environments.
• Hands-on experience with NoSQL or similar database platforms.
• Familiarity with hybrid and cloud infrastructure (AWS preferred).
• Excellent problem-solving and diagnostic skills; ability to troubleshoot complex technical issues.

Nice to have

• Previous experience in enterprise software technical support.
• Exposure to Kubernetes, Docker, or other container orchestration systems.
• AWS certification or experience with large-scale cloud deployments.

Culture & Benefits

• Be part of a dynamic team that is shaping the future of data management.
• Committed to providing an environment free from discrimination.