Account Manager

TL;DR

Account Manager (Tourism/SaaS): Managing a portfolio of clients, driving revenue growth, and ensuring client success with an accent on retention, expansion, and product adoption. Focus on building strong client relationships, identifying growth opportunities, and delivering measurable business outcomes.

Location: Sydney, Australia. Must have Australian Citizenship, Permanent Residency or New Zealand residency or those who have a minimum 2.5 years remaining on a valid Australian working visa and do not require sponsorship to work.

Company

hirify.global provides reservation software for tours, activities, and attractions, helping over 20,000 global businesses operate successfully.

What you will do

• Own and manage a portfolio of 100+ accounts, focusing on retention and revenue growth.
• Build strong, long-term client relationships and act as a trusted advisor.
• Lead strategic conversations to uncover growth opportunities and drive product adoption.
• Maintain CRM hygiene and documentation, executing AM Playbook and Business Review standards.
• Partner with internal teams to deliver outcomes and advocate for client needs.

Requirements

• 2+ years in Account Management or Customer Success.
• Proven ability to retain and grow accounts.
• Experience in Tourism and/or SaaS industry preferred.
• Strong communication and presentation skills.

Nice to have

• Experience using Google Analytics, Looker Studio, SEMRush and Microsoft Clarity or similar applications.
• Optimising conversions on websites and SEO improvements.
• Bilingual in English and Thai or French.

Culture & Benefits

• Global leave benefits including paid parental leave, grandparent leave, and extended care and bereavement leave.
• Fast-paced, high-energy and engaging work environment.
• 25 days of annual leave.
• Work-from-home assistance and educational opportunities.
• Hybrid friendly with social hours, events, and team-building activities.
• Wellness benefits including Headspace subscription and wellness webinars.