Senior Manager, Professional Services

TL;DR

Senior Manager, Professional Services: Leading the delivery of high-quality implementations, consulting engagements, and advisory services for Enterprise segment customers with an accent on customer success, revenue growth, and long-term retention. Focus on operational leadership, customer empathy, and strong business acumen.

Location: Must be based in the United States

Salary: $195,000 - $215,000 USD

Company

hirify.global is the secure foundation for software development and deployment, providing guarded open source software built from source and updated continuously to help organizations eliminate threats in their software supply chains.

What you will do

• Own end-to-end Professional Services delivery for your assigned Enterprise segment.
• Lead, mentor, and grow a team of Solutions Architects, fostering a culture of accountability, collaboration, and customer focus.
• Execute on the Professional Services strategy to deliver consistent, high-quality engagements.
• Collaborate closely with Sales, Customer Success, Product, Engineering, and Support to ensure a seamless customer experience.
• Ensure customers achieve defined business outcomes through services engagements.

Requirements

• 7+ years of experience in Professional Services, Consulting, Customer Success, or a related field.
• 2+ years of leadership experience managing delivery teams or the day-to-day Professional Services operations for a customer segment.
• Technical background in cybersecurity, DevOps, software engineering, or a related field.
• Strong project or program management capabilities.
• Experience working cross-functionally in a high-growth technology environment.
• Excellent communication skills with the ability to engage both technical and executive stakeholders.

Culture & Benefits

• Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
• Receive stock options upon hire and promotion.
• We cover 100% of your health, vision and dental insurance premiums for you and your dependents.
• Take the time you need – to do our best work, we need to recharge and reset.
• We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.