Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Driving client retention, expansion, and strategic growth for the DACH market with an accent on building value-driven relationships with agencies and advertisers. Focus on proactive portfolio management, identifying upsell opportunities, and delivering expert product guidance to ensure client success.

Location: Must be based in the Netherlands within commuting distance of Utrecht; hybrid role requiring 2+ days/week in the office.

Salary: Base salary €3,210–€4,000 per month (OTE €3,776–€4,706 gross per month).

Company

hirify.global is a fast-growing B2B SaaS platform enabling marketers and businesses to manage, scale, and optimize their online marketing efforts.

What you will do

• Manage client portfolios, focusing on retention, preventing churn, and identifying expansion opportunities.
• Lead strategic meetings, including kick-offs, check-ins, and product demonstrations for agencies and advertisers.
• Develop outcome-driven success plans to align with client business objectives.
• Conduct scalable training sessions online and onsite in the DACH market.
• Act as the voice of the customer, delivering insights and feedback to product and development teams.
• Collaborate with marketing to promote product webinars and publish success stories.

Requirements

• Living in the Netherlands with travel distance to the Utrecht office.
• Valid work permit for the Netherlands or EU citizenship.
• Excellent written and spoken German and English language skills.
• At least 2 years of experience in Customer Success, Account Management, or Relationship Management.
• Professional background in SaaS, eCommerce, Marketing, or Agency environments.
• Availability to travel to Germany at least once per quarter for client events.

Nice to have

• Experience with agency partner programs (Bronze, Silver, Gold).
• Background in commercial economics, international business, or hospitality education.

Culture & Benefits

• Hybrid working policy with home office equipment provided.
• 8% holiday allowance and old-age saving scheme.
• Annual €1,000 professional development budget.
• Access to mental health support via OpenUp.
• 26 vacation days plus 2 reload days.
• Fresh daily office lunches, gym access, and regular global team events.

Hiring process

• Introduction call (25 minutes).
• Online interview with leadership (60 minutes).
• Assignment interview (60 minutes).
• Final interview with management (60 minutes).