Team Lead 3rd Line Support

TL;DR

Team Lead 3rd Line Support: Resolving complex technical incidents and leading a team of engineers to ensure the stability and security of Medido systems with an accent on hardware, embedded software, cloud components, and integrations. Focus on driving technical quality, process optimization, and continuous improvement.

Location: Zoetermeer, Netherlands

Company

hirify.global Group is the European market leader in medication management, with over 500 employees working in the Nordics, UK and the Netherlands.

What you will do

• Resolve complex incidents escalated beyond 1st and 2nd line support.
• Perform Root Cause Analyses and initiate structural improvements.
• Act as the technical point of contact for hardware, embedded software, cloud services, and integrations.
• Lead and mentor a team of three experienced 3rd‑line engineers.
• Manage priorities, workflow, and quality of technical support processes.
• Deliver knowledge sessions and training for 1st and 2nd line teams.

Requirements

• Bachelor’s degree in a technical field (IT, Engineering, or similar).
• 3+ years in 2nd or 3rd line support or another advanced technical role.
• Practical experience with complex troubleshooting and problem ownership.
• Familiarity with APIs, SSO, cloud integrations, and networking.
• Excellent communication skills in English and Dutch (written and verbal).
• Proven ownership of complex technical environments and incident management.

Culture & Benefits

• The space to take initiative and seize opportunities.
• Positive work environment built on equality, friendliness, and team spirit.
• Passionate about developing a desired workplace where people can grow with the company and do their work with pride and joy, encouraged by our meaningful mission of enabling an independent life at home.
• Enjoy a benefits package and a salary package tailored to your experience and skills.