Specialist, Product Operations (Quick Commerce)

TL;DR

Specialist, Product Operations (Quick Commerce): Managing product stack support and technical operations for quick commerce platforms with an accent on triaging bugs, optimizing internal tools, and collaborating with cross-functional teams. Focus on data-driven bug analysis, bridging the gap between operations and engineering, and leveraging automation and AI to improve product performance.

Location: Must be based in or able to relocate to Berlin, Germany. Hybrid model: expected on-site at the Berlin campus 2 days a week.

Company

hirify.global is a world-leading local delivery platform operating in over 70 countries, headquartered in Berlin and listed on the Frankfurt Stock Exchange.

What you will do

• Act as the primary point of contact for global commercial and operational teams to resolve Product Stack inquiries.
• Troubleshoot bugs by working closely with Engineering to investigate root causes and assess business impact.
• Develop and maintain internal documentation, providing training for internal teams and end-users.
• Build frameworks to generate actionable data-driven insights from user feedback and bug reports for stakeholders.
• Optimize operational processes by leveraging AI, automation, and innovative tools to address user pain points.
• Collaborate with Designers and Product Managers to identify UX limitations and improve product performance.

Requirements

• 2-4 years of experience in a Tech environment within Support, QA, or Product Operations.
• Proven proficiency with SQL (BigQuery) and Grafana for system log monitoring and diagnosing issues.
• Ability to work independently, structuring and owning projects from start to finish.
• Excellent English language skills, both written and verbal.
• Proactive, creative problem-solver with a strong user-first mentality.
• Experience with REST API, Postman, or automation tools is highly advantageous.

Nice to have

• Experience with REST API or Postman.
• Knowledge of automation tools and frameworks.

Culture & Benefits

• Hybrid working model with a beautiful campus in Berlin.
• 27 days of annual leave plus extra days for service tenure.
• Annual 1,000 € educational budget and access to Udemy Business.
• Comprehensive health benefits including gym subsidies, health checkups, and meditation.
• Financial perks including Employee Share Purchase Plan and corporate pension.
• Supportive environment with relocation assistance and parental support.