VP Customer Experience Solutions (AI)

TL;DR

VP, Customer Experience Solutions (AI): Leading the customer experience service line in the Nordic region with an accent on developing AI-native, data-driven digital products and services. Focus on shaping experience strategy, embedding AI-driven personalization at scale, and bridging the gap between business needs and user-centric design architectures.

Location: Hybrid (must be based in or able to work from Helsinki, Stockholm, or Tampere)

Company

A data-driven digital transformation consultancy helping enterprises unlock value through AI, design, and strategy.

What you will do

• Define and evolve the service line strategy focusing on AI-native products and service design.
• Lead multidisciplinary teams including designers, data specialists, and engineers to deliver impact.
• Translate complex business needs into scalable experience architectures and product roadmaps.
• Drive client growth by articulating the value of experience-led, AI-driven differentiation.
• Ensure ethical and inclusive use of data and AI across all customer-facing solutions.
• Foster collaboration across regional domains and account teams to support transformation initiatives.

Requirements

• Extensive leadership background in customer experience, service design, or digital product management within consulting or complex environments.
• Solid understanding of AI-native product architectures, personalization, and data-driven experience design.
• Proven track record of leading end-to-end digital products from discovery to launch and optimization.
• Ability to engage senior stakeholders and translate complex technical investments into business outcomes.
• Strong commercial mindset and storytelling skills to articulate experience concepts clearly.
• Current work authorization for Finland or Sweden.

Culture & Benefits

• Hybrid work model supporting flexibility and collaboration.
• Inclusive, trust-based culture with a focus on well-being and continuous learning.
• Access to certification programs, learning events, and professional communities.
• Comprehensive healthcare benefits and additional health insurance.
• Sports, lunch benefits, and internal activity clubs.
• Global onboarding and access to community events like the Onboarding Camp.

Hiring process

• Initial conversation to get to know each other.
• Deeper discussion regarding skills with future colleagues.
• General chat about potential projects and professional fit.
• Reference calls.