Customer Success Executive (Medtech)

TL;DR

Customer Success Executive (Medtech): Serves as an embedded partner within client healthcare systems, focusing on onsite implementation, operationalization, and scaling of HippocraticAI’s solutions. Focus on post-sale execution, ensuring measurable outcomes, strong adoption, and durable change in real-world clinical environments.

Location: Must be based in Florida and be able to travel to the client site in Tampa Bay weekly (3-4 days per week).

Company

hirify.global is the leading generative AI company in healthcare, building a healthcare-only, safety-focused LLM designed to transform patient outcomes at a global scale.

What you will do

• Serve as a forward-deployed implementation and customer success lead, spending multiple days per week onsite at assigned client locations.
• Own post-sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations.
• Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams, acting as a trusted advisor and execution partner.
• Train nursing teams and other healthcare staff on the effective use of hirify.global solutions, ensuring ongoing adoption and measurable, sustained success.
• Establish and track metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies—present results to client and internal stakeholders.
• Collaborate with internal teams such as product, sales, and engineering to relay client feedback, influence roadmap priorities, and improve user experiences.

Requirements

• 5+ years of health systems experience, including customer success, account management, or project management.
• Experience leading complex, onsite implementations in clinical or operational healthcare environments.
• Exceptional relationship-building skills across an organization, from front-line staff to executives.
• Strong understanding of the healthcare industry, specifically clinical workflows and healthcare regulatory requirements.
• Experience working with cross-functional teams in a fast-paced startup environment.
• Ability to satisfy client-specific credentialing requirements, including drug screening and proof of required vaccinations or immunizations, as mandated by the healthcare facilities where you will be deployed.

Nice to have

• Experience deploying or scaling technology (AI, digital health, or enterprise SaaS) in healthcare settings.
• Advanced knowledge of healthcare workflows and compliance standards.
• Background in healthcare consulting, transformation initiatives, or system-wide implementations.
• Experience presenting outcomes and best practices at conferences or executive forums.

Culture & Benefits

• Reinvent healthcare with AI that puts safety first.
• Work with the people shaping the future.
• Backed by the world’s leading healthcare and AI investors.
• Build alongside the best in healthcare and AI.