Senior Operations Associate, Implementation (Healthcare)

TL;DR

Senior Operations Associate, Implementation (Healthcare): Driving the successful implementation and adoption of hirify.global's product suite across enterprise healthcare clients with an accent on smooth client onboarding and rapid time-to-value. Focus on managing strategic client relationships, coordinating cross-functional teams, and configuring hirify.global solutions to meet specific client requirements.

Location: Remote (United States)

Salary: $80K – $95K

Company

hirify.global's mission is to simplify healthcare by reimagining the healthcare experience and setting a new standard for how care is delivered and experienced across the industry.

What you will do

• Drive activation projects for new strategic clients, from kickoff to go-live and steady state.
• Define and standardize implementation methodologies and best practices across the organization.
• Coordinate cross-functional teams including IT, clinical staff, and administrative personnel during the implementation.
• Configure and customize hirify.global solutions to meet specific client requirements and workflows.
• Design and build custom operational tools and dashboards using Retool to support client implementations and track metrics.
• Own and nurture C-level relationships during the activation phase, ensuring high satisfaction and adoption.

Requirements

• Bachelor's degree in Healthcare Administration, Business, Computer Science, or related technical field.
• 3+ years of experience in SaaS technology, healthcare technology or a similar role.
• Technical aptitude with basic data analysis capabilities i.e. SQL and experience with data visualization tools (Looker, Tableau).
• Excellent project management skills with the ability to manage multiple strategic implementations simultaneously.
• Superior communication and presentation skills, particularly with stakeholders.
• Ability to travel 25% of time (upwards of 50% based on site/client) for on-site client engagement

Nice to have

• Experience with AI/ML technologies in healthcare.
• Strong understanding of healthcare workflows and EHR systems (especially Epic).
• Experience with low-code platforms (Retool preferred) for creating operational dashboards and tools.
• Ability to write and understand basic JavaScript/SQL for customizing implementations.
• Background in clinical documentation or medical scribing.

Culture & Benefits

• Committed to creating and fostering a diverse team.
• Open to all backgrounds and levels of experience.
• Committed to providing reasonable accommodations to all applicants throughout the application process.