Associate Professional, Customer Support

TL;DR

Associate Professional, Customer Support: Answering customer calls and questions regarding company products and services with an accent on referring callers to appropriate resources. Focus on documenting customer concerns and forwarding complaint trends to appropriate departments.

Location: Taguig City, Philippines

Company

hirify.global is a leading technology company for the global information technology ecosystem.

What you will do

• Take initial customer calls and answer general questions regarding company products and services.
• Refer callers to appropriate resources including inbound sales, billing, technical support, etc.
• Follow-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.
• Determine caller eligibility for technical support and transfers calls to technical support queues.
• Document customer concerns and forwards complaint trends to appropriate departments.

Requirements

• Requires broad theoretical knowledge typically acquired from advanced education.
• Typically requires a four-year college degree or equivalent experience and 0-2 years functional experience.

Culture & Benefits

• Join a team where you’ll make technology happen in surprising ways.
• Shape tomorrow - it’ll be a fun journey!