Customer Support Specialist (Banking)

TL;DR

Customer Support Specialist (Banking): Providing comprehensive support to banking clients via voice, chat, and email with an accent on resolving inquiries related to payments, cards, and online banking. Focus on maintaining high service standards, adhering to compliance processes, and collaborating within a fast-paced shared service environment.

Location: Must be based in Manila (One Ayala Tower 2)

Company

hirify.global is a global shared services center for one of the world's leading innovative digital banks.

What you will do

• Interact with clients through various channels including voice, chat, and email to resolve banking inquiries.
• Process customer requests and complaints end-to-end while ensuring compliance with banking regulations.
• Identify and correct system-generated responses to ensure accurate service delivery.
• Collaborate with team members to meet productivity targets and turnaround times.
• Maintain flexibility to switch between different communication channels and processes as business needs evolve.
• Report deviations and incidents to ensure operational integrity.

Requirements

• Must be based in Manila and able to work onsite at One Ayala Tower 2.
• Proficient in spoken and written English.
• College graduate or equivalent professional experience in the Banking domain, ideally in a BPO or Shared Service environment.
• Ability to work various shifts including mornings, mid-shifts, nights, weekends, and holidays.
• Knowledge of MS Office and ability to adapt to a fast-paced environment.
• Willingness to obtain required professional certifications within set timeframes.

Culture & Benefits

• Competitive compensation and allowances.
• Opportunity to work in a diverse, creative, and energized team environment.
• Exposure to one of the world's most innovative digital banking platforms.
• Professional development through cross-skilling initiatives and certification support.