Customer Experience Specialist (Fintech)

TL;DR

Customer Experience Specialist (Fintech): Providing first-line support to customers, resolving payroll-related queries efficiently with an accent on TAX filings, reconciliations, and legislative guidance. Focus on troubleshooting complex issues, collaborating with different teams, and educating customers on system adoption to ensure compliance.

Location: Must reside in one of the following states: CA, CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MN, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA.

Salary: $85,000 - $110,000 per year

Company

hirify.global helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent.

What you will do

• Provide first-line support to customers, resolving payroll-related queries efficiently.
• Work with customers to resolve complex issues, including TAX filings, reconciliations, and legislative guidance.
• Conduct thorough troubleshooting and investigation of issues reported by customers.
• Maintain clear communication with customers regarding the progress and status of their cases.
• Identify opportunities to create and update Help Center and Community content.
• Support customers who have additional support needs outside the platform and run payrolls for customers who have selected a managed service subscription.

Requirements

• Extensive US payroll and benefits experience across multiple states.
• Experience in providing best in class payroll and product support.
• An articulate speaker with impeccable grammar, both written and verbal.
• Highly skilled in working with numbers and experienced in handling complex reconciliations with precision and accuracy.
• Experience in running payrolls so you know what looks right and can spot anomalies.
• Candidates must reside in one of the following states to be considered for employment: CA. CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MN, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA.

Nice to have

• Experience in Saas technology along with Payroll.
• Previous experience working with global teams.
• Previous experience with Enterprise Customers.
• Experience using tools such as; Zendesk, Slack, & Asana.
• Experience working with APIs and integrations.

Culture & Benefits

• Stock options at a high-growth unicorn startup.
• 100% subsidized medical, dental, and vision coverage for employees.
• 401(k) with a 3% company match starting from Day 1.
• Hybrid working model for bobbers in the NY metro area.
• Work from home allowance to get your home office set up!
• Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment.