Senior Implementations Manager (Fintech)

TL;DR

Senior Implementations Manager (Fintech): Implementing clients onto the hirify.global software, setting them up for long-term success with an accent on managing implementation projects from post-sale data collection to sending out securities to stakeholders. Focus on establishing strong customer relationships and inspiring long-term loyalty by guiding them through the implementation process and providing an exceptional customer experience.

Location: Onsite in Sydney, Australia

Company

hirify.global connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit.

What you will do

• Support new clients and their law firms in onboarding them onto hirify.global, including implementation of client’s capitalization table and securities.
• Manage complex datasets with high integrity and accountability, executing complex cap tables with minimal errors and maximal accuracy.
• Train clients on how to use hirify.global Software, performing product demos, walk-throughs, and recordings as necessary.
• Proactively manage clients to appropriate Activation dates, sending them live on time or early and improve your Time-to-Value month over month.
• Build collaborative relationships with cross-functional peers, taking the time to connect with them on calls/zooms/in-person meetings as required to achieve successful outcomes for your customers.
• Apply new AI & automation tools to resolve the challenges/obstacles in your day-to-day jobs-to-be-done.

Requirements

• Proficient in Excel and have experience with CRMs (Salesforce).
• Strong project management skills – must be able to manage multiple projects (40+) at a time, while providing timely follow up to clients.
• Great people skills and a high degree of empathy.
• Great communication skills; both internally across functions and externally towards customers and key stakeholders.
• Familiar or will become familiar with Private Equity and Capitalization, and have a self-motivated interest in deepening expertise in ESOP Advisory regulations & best practises across key markets: SG, Australia, and UAE
• Motivated to build a fluency in every-day AI tools, taking clear initiative to leverage them in your day-to-day ways-of-working as well as opportunities for bigger team-wide process improvements

Culture & Benefits

• Equal opportunity employer committed to providing a positive interview experience for every candidate.