Technical Operations Authority

TL;DR

Technical Operations Authority (Cloud/IT Systems): Providing extensive technical support and managed services for complex IT infrastructure throughout the contract lifecycle with an accent on service delivery and configuration management. Focus on assessing change requirements, implementing infrastructure changes, and serving as the primary technical liaison for customers.

Location: Must be based in Belfast, United Kingdom

Company

A global leader in secure connectivity and collaboration platforms, serving 1.2 million business customers with a 175-year history.

What you will do

• Provide 24x7x365 technical support and managed services for client infrastructure.
• Assess and concur on complex change requirements for existing services.
• Manage the implementation of configuration changes to supported infrastructure.
• Attend customer change advisory board sessions as a technical guide.
• Act as the primary technical liaison for internal teams and the customer.
• Maintain technical ownership throughout the service contract life.

Requirements

• 5+ years of experience as a technical engineer within a systems integrator support environment.
• In-depth knowledge of Cloud and IT products and associated management applications.
• Strong experience across the service lifecycle and supporting bid costings.
• Proven ability in service improvement and service transformation.
• Excellent communication, organization, and prioritization skills.
• Strong sense of ownership and ability to manage complex change discussions.

Culture & Benefits

• Inclusive and diverse workplace that celebrates differences and fosters innovation.
• Support for flexible working arrangements, including job shares and reduced hours.
• Opportunities to make a societal impact through digital inclusion initiatives.
• Professional development and career opportunities within a global organization.
• Reasonable adjustments available during the selection process for all candidates.