Customer Renewals Manager (SaaS)

TL;DR

Customer Renewals Manager (SaaS): Managing the renewal lifecycle for a portfolio of customers, ensuring timely renewals, reducing churn, and driving revenue growth with an accent on delivering a smooth, proactive, and value-driven renewal experience. Focus on identifying risks early, uncovering expansion opportunities, and maintaining accurate renewal forecasts.

Company

hirify.global helps mobile teams worldwide improve app performance and customer experience through tools for App Monitoring, App Store Optimization (ASO), Review Management, Alerts & Automation, and Insights.

What you will do

• Manage the full renewal lifecycle for your portfolio, from early engagement to contract closure.
• Maximize Gross Revenue Retention (GRR) and Net Revenue Retention (NRR).
• Maintain accurate renewal forecasts and pipeline visibility in CRM (Salesforce).
• Build strong relationships with key stakeholders and clearly communicate product value and ROI.
• Use customer data to identify risks early, drive renewal strategy, and inform expansion opportunities.
• Partner with Customer Success, Sales, Product, Finance, and Support teams to align on account strategy, risks, and growth opportunities.

Requirements

• Experience in renewals, Customer Success, or revenue-focused roles (CSM, SDR, BDR, Account Manager).
• Proven ability to drive retention and predictable renewals.
• Comfortable managing commercial conversations and negotiations.
• Strong analytical and process-oriented thinking.
• Excellent communication and stakeholder management skills.
• Fluent in English and Spanish.

Nice to have

• Additional languages are a strong plus.
• Experience with Salesforce and ChurnZero.
• Familiarity with customer success platforms and data-driven workflows.

Culture & Benefits

• Opportunity to work in a growing, global SaaS company with a strong focus on customer success.
• Collaborate with a diverse, passionate, and remote-first team.
• Make a direct impact on retention and customer satisfaction in a key segment.
• Grow your career by owning strategic programs that scale success across thousands of customers.
• Benefit from our employee stock option program —everyone on the team has a stake in the company’s success.