Customer Advisor (SaaS)

TL;DR

Customer Advisor (SaaS): Resolving complex operational issues for healthcare providers within a SaaS ecosystem with an accent on retention, consultative problem-solving, and value-driven engagement. Focus on translating technical platform features into business outcomes, managing high-stakes customer relationships, and ensuring seamless operational continuity for homecare organizations.

Location: Must be able to commute to the Bloomington, MN office 3 days per week (hybrid).

Salary: $65,000–$70,000.

Company

hirify.global is a leading technology platform dedicated to end-to-end home and community-based care, connecting patients, providers, and managed care organizations.

What you will do

• Manage a customer portfolio through a mix of proactive outreach and high-impact responsive problem-solving.
• Identify customer needs and implement solutions across billing, scheduling, compliance, and reporting.
• Lead retention efforts for at-risk accounts by presenting clear, stabilization-focused action plans.
• Guide customers through critical transitions from post-implementation to stable operations.
• Coordinate cross-functionally with Product, Implementation, and Finance teams to deliver unified resolutions.
• Influence internal product and process improvements by surfacing recurring customer challenges and patterns.

Requirements

• Minimum 3 years of experience in a customer-facing role handling complex relationship management.
• Proven success in customer retention through consultative discussions and value-based solutions.
• Experience working with SaaS or complex technology platforms.
• Strong verbal and written communication skills suitable for executive-level stakeholders.
• Ability to manage travel requirements of up to 10%, including overnight travel.
• Must be available for a hybrid work schedule in Bloomington, MN (Tues/Wed/Thurs).

Nice to have

• Experience in healthcare or homecare operations.
• Sales experience related to renewals, upsells, or contract negotiations.
• Proficiency with tools such as Salesforce, Gainsight, Salesloft, Tableau, or CoPilot.
• Prior experience with customer success tooling and health score tracking.
• Interest in leveraging AI tools to enhance productivity and innovation.

Culture & Benefits

• Competitive health plans and benefits package.
• 401(k) retirement program with company-elected match.
• Paid time-off and company-paid holidays.
• Environment focused on transforming healthcare through technology and ecosystem connectivity.