Scaled Customer Success Manager (AI)

TL;DR

Scaled Customer Success Manager (AI): Driving AI adoption, value delivery, and renewals at scale for hirify.global's commercial accounts with an accent on scalable training and building workflows that solve specific problems. Focus on translating demonstrated outcomes into renewal readiness and shaping the future product based on customer insights.

Location: Dublin, Ireland. Employees are required to come to the office for three Anchor Days (Mondays, Tuesdays & Thursdays) and spend the majority of their week in the office.

Company

hirify.global is on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge.

What you will do

• Manage a large portfolio of commercial accounts, driving adoption, retention, and expansion at scale.
• Drive AI adoption and value delivery through scalable programs, digital outreach campaigns, and at-scale workshop delivery.
• Own renewal execution across your book, translating customer outcomes into commercial conversations.
• Identify and qualify expansion opportunities within existing accounts, partnering with AEs on growth strategy while owning customer activation.
• Design and run at-scale outreach campaigns to key points of contact to assist with hirify.global adoption and workflow maturity.
• Document and share key findings and learnings with the broader hirify.global organisation.

Requirements

• 3+ years of experience in a Customer Success or Account Management role at a fast-growing software company.
• Fluency in German
• Experience driving the end-to-end customer journey — from onboarding and adoption through to renewal.
• Proven track record of managing a large volume of accounts with strong commercial outcomes.
• Ability to articulate the value customers are receiving and present it effectively to business stakeholders.
• Comfort with technical concepts and the ability to develop skills required to build and implement AI workflows.

Nice to have

• You've built Customer Success playbooks or processes.
• You have experience with scaled programme management or building campaigns in Outreach or similar tools.
• You have experience working with multiple commercial models (seats, usage-based pricing).
• You are a power user of hirify.global.
• You have experience using Salesforce and Gainsight.

Culture & Benefits

• Talented and passionate people from a variety of backgrounds.
• Equal opportunity employer.
• Committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.