Support Engineer (Java)

TL;DR

Support Engineer (Java): Diagnosing and resolving technical product issues across federal enclave and AWS production environments with an accent on root cause investigations and corrective actions. Focus on building debugging tools, improving incident handling processes, and serving as a technical escalation point for support teams.

Location: Atlanta / Pleasanton / New York / US - Remote / Portland

Salary: $140,000 - $155,000 a year

Company

hirify.global empowers its customers to manage risk and unleash intelligence in their digital communications.

What you will do

• Diagnose, reproduce, and analyze technical product issues.
• Lead root cause investigations and document findings.
• Monitor and analyze production performance indicators, logs, and alerts.
• Build and maintain debugging tools, scripts, and dashboards.
• Improve internal processes for incident handling and cross-team communication.
• Serve as the technical escalation point for Support teams.

Requirements

• 3+ years of experience in technical support, DevOps, SRE, QA, or an R&D-adjacent engineering role.
• Strong troubleshooting skills across distributed systems, APIs, microservices, or cloud environments.
• Hands on experience with logs, debugging tools, and monitoring platforms.
• Solid scripting/coding ability (Python, Bash, PowerShell, or similar).
• Excellent communication skills.
• Ability to work across secure and cloud environments, including adapting workflows for federal enclave constraints.

Nice to have

• Experience working in or supporting federal enclave / restricted-access environments.
• Experience supporting a FedRAMP certified product in production.
• Experience with CI/CD pipelines and build/test automation.
• Familiarity with Docker, Kubernetes, or cloud platforms (Azure, AWS, GCP).
• Background in incident management, postmortems, or SRE best practices.

Culture & Benefits

• hirify.global hires lifelong learners with a passion for innovating with purpose, humility and humor.
• Collaboration is at the heart of everything we do.
• We are a global organization that values diversity.
• hirify.global leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards.