Cx Manager (Erp Integration Solution)

TL;DR

Cx Manager (Erp Integration Solution): Managing ERP integration issues, diagnosing customer issues, defining integration requirements, and driving resolution end to end with an accent on ERP finance systems, P2P workflows, and integrations. Focus on using AI tools to improve triage, analysis, RCA, summaries, and handoffs.

Location: Hybrid work model: 3 days/week in our vibrant Tel Aviv HQ (Tue–Thu), rest remote

Company

hirify.global is revolutionizing financial operations with AI, far ahead of competitors.

What you will do

• Own ERP integration issues across bugs, feature gaps, and customer requirements.
• Serve as ERP SME and L3 support lead for complex finance workflow and integration cases.
• Diagnose setup, configuration, data flow, mapping, permissions, and sync issues.
• Distinguish between customer setup issues, integration issues, and product issues, and drive the right resolution path.
• Define functional requirements and solutions for ERP integration fixes, sync issues, missing data flows, and new capabilities.
• Lead escalations with strong ownership and clear internal/external communication.

Requirements

• 4+ years in ERP implementation, consulting, integration, or financial systems support.
• Hands-on experience with major ERPs (e.g., NetSuite, Intacct, QBO/QBD, SAP, Dynamics, Sage, Acumatica, Oracle).
• Strong understanding of ERP finance and P2P processes.
• Proven troubleshooting across configuration, workflows, master data, permissions, mapping, and sync.
• Experience translating customer/ERP needs into functional integration requirements.
• Practical experience using AI tools in operational or customer-facing workflows.

Nice to have

• AP automation, multi-entity ERP integrations, APIs, technical troubleshooting, or AI agent design.

Culture & Benefits

• Access to cutting-edge AI tools, including ChatGPT Enterprise, to enhance productivity, support innovation, and streamline daily workflows.
• Opportunities and development for career and personal growth.
• Strong and experienced leadership that supports your growth and success.
• A collaborative, diverse, and fun product culture that embraces experimentation.