Application Consultant (ERP/CRM)

TL;DR

Application Consultant (ERP/CRM): Guiding customers through the adoption of LIMS and CMS solutions, ensuring a smooth transition to the FAS platform with an accent on translating workflow requirements into application configurations. Focus on leading requirement-gathering conversations, advising on best practices, and supporting user acceptance activities to maximize solution value.

Location: Remote (Kansas, United States)

Company

Forensic Advantage Systems (FAS) offers a Laboratory Information Management System tailored by forensic experts for laboratories of all sizes.

What you will do

• Deliver training sessions on product functionality, onsite, via virtual sessions, or at customer locations.
• Build trust with customers to understand business requirements and guide them through the elicitation process.
• Analyze customer workflows and present effective strategies for implementing the LIMS and/or CMS application(s).
• Provide recommendations that align customer needs with product capabilities, setting clear expectations throughout the implementation.
• Collaborate with customers to guide solution testing based on use case requirements, including functionality and data validation.
• Develop and maintain user and admin documentation as needed for project success.

Requirements

• Experience in Crime Lab (LIMS) or Medical Examiner industry.
• Strong Communication Skills: Exceptional verbal and written communication skills, with the ability to articulate technical concepts clearly and concisely to both technical and non-technical audiences.
• Team Collaboration: A collaborative mindset with the ability to work effectively in cross-functional teams.
• Client-Focused Approach: A strong commitment to client satisfaction and building long-term relationships.
• Organizational Skills: Strong organizational abilities, dependable, and self-motivated individual.

Culture & Benefits

• Competitive salaries, registered retirement savings plan matching programs and employee stock ownership options.
• Access to corporate health, dental and vision plans.
• Life insurance, disability and AD&D coverage.
• Flexible paid personal time in addition to paid vacation.