Business Relationship Manager

TL;DR

Business Relationship Manager: Acting as the primary liaison between IT Operations, Product Support, Project Teams, and Op Cos with an accent on championing the voice of the customer and ensuring feedback is understood and actioned across IT. Focus on creating strong, strategic partnerships between IT and the business, maintaining forward looking road maps, and supporting change initiatives.

Location: London · Hybrid

Company

hirify.global is on a mission to become the leading international force in residential property management, combining the power of people and technology to set a new standard for how homes are managed.

What you will do

• Act as the primary liaison between IT Operations, Product Support, Project Teams, and Op Cos.
• Represent Op Co needs within IT, ensuring their feedback is clearly communicated and prioritised.
• Build strong, trusted relationships with stakeholders across all Op Cos and facilitate regular engagement sessions and feedback loops.
• Translate business needs into actionable insights for IT and Product teams.
• Maintain tailored IT and product road maps for each Op Co, aligned to hirify.global’s strategy.
• Track and report IT spend related to Op Co initiatives, supporting budgeting and transparency.

Requirements

• Experience in business partnering, stakeholder engagement, or service delivery within IT or technology-driven environments.
• Strong understanding of IT operations, product lifecycles, and project delivery.
• Excellent communication and interpersonal skills, with the ability to influence at all levels.
• Ability to manage competing priorities and align diverse teams.
• Experience working in multi-entity or federated business structures is highly desirable.
• Highly organised with strong attention to detail.

Nice to have

• ITIL, Agile, or PRINCE2 certifications.
• Experience with service management or roadmap planning tools.

Culture & Benefits

• Be part of a fast-growing international company.
• Work in a workplace where ideas matter more than titles, and where kindness is a strength.
• Challenge unnecessary bureaucracy, and keep decision-making close to customers.