Senior Technical Account Manager (Customer Success)

TL;DR

Senior Technical Account Manager (Customer Success): Act as a strategic partner and trusted advisor to customers, blending relationship management with understanding of hirify.global’s platform and AI capabilities. Focus on process optimization, workflow design, and AI enablement, owning the overall health, engagement, and strategic direction of accounts.

Location: Must be based in the United States of America

Salary: $110K - $150K

Company

hirify.global is building the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI.

What you will do

• Lead end-to-end onboarding and implementation of hirify.global, translating requirements into scalable solutions.
• Monitor seat utilization, adoption trends, and engagement to improve account health.
• Conduct Intake → Execution → Reporting (IER) cycles for key workflows, recommending optimizations.
• Drive adoption of hirify.global AI and build custom workflow Agents tied to customer use cases.
• Serve as the technical partner to assigned accounts, connecting adoption to business value.
• Partner with account teams to maintain alignment between delivery and success.

Requirements

• Bilingual in English and Spanish.
• Deep understanding of hirify.global platform capabilities, automation logic, integrations, and AI Agent functionality.
• Familiar with generative AI concepts, prompt design, and automation frameworks.
• Exceptional at workflow analysis, process design, and identifying friction points.
• Ability to manage complex customer programs with multiple stakeholders and deadlines.
• Executive presence and strong communication skills.

Culture & Benefits

• Opportunity to learn, use, and pioneer AI in ways that shape the product and the future of work.
• Work in a bold, innovative team that’s redefining what’s possible.
• Assess every candidate based on the potential impact they can have.
• Support each person’s journey to build their boldest career.