Customer Success Manager (Enterprise) (Fintech)

TL;DR

Customer Success Manager (Enterprise) (Fintech): Building effective relationships with current customers and maximizing customer lifetime value within an assigned portfolio with an accent on delivering a great customer experience and maximizing the use of products. Focus on managing the onboarding of new customers, the renewal process, and customer growth by identifying add-ons and upsell opportunities.

Location: Position located in Leeds or London, England

Company

hirify.global is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years.

What you will do

• Forge relationships with new and existing customers, including management and executive stakeholders, and understand their objectives.
• Develop a strategy and plan for achieving customer objectives.
• Assess and identify customer’s SAT program maturity level, and strategize with customer leadership to develop a sustainable security culture.
• Manage the steps of the onboarding process with the customer.
• Monitor customer usage, adoption, and customer health metrics.
• Do discovery on opportunities for add-ons and upgrades, and initiate interest in new hirify.global products.

Requirements

• Associate’s Degree or equivalent work experience and education preferred.
• Experience managing accounts with complex IT systems and with 1000+ employees.
• Experience in communicating with high level executives in enterprise level accounts.
• Familiarity with standard concepts, practices and procedures within the IT Security Field.
• Experience with Salesforce or other CRM, Microsoft Excel, Word, Gmail, and Google Docs.
• Fluent in Italian.
• Must be able to work with minimal supervision.

Culture & Benefits

• Company-wide bonuses based on monthly sales targets.
• Employee referral bonuses.
• Adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses.
• Modern, high-tech, and fun work environment.

Hiring process

• An applicant assessment and background check may be part of your hiring procedure.