Customer Experience Manager

TL;DR

Customer Experience Manager (SaaS): Leading the post-sales lifecycle for Enterprise customers, serving as the primary advocate and strategic partner from onboarding through renewal. Focus on driving adoption, delivering measurable value, and advancing long-term product maturity, especially in managing renewals and collaborating with Growth Managers.

Location: Remote - U.K.

Company

hirify.global helps brands drive revenue growth and customer loyalty with exceptional cross-channel customer experiences through its no-code, AI-powered platform.

What you will do

• Act as the primary point of contact for assigned Enterprise customers across industries and use cases.
• Own the full post-sales lifecycle, including onboarding, success planning, adoption, value realization, and renewal execution.
• Lead renewal conversations, timelines, and execution when there is no upsell, expansion, or change to contract scope.
• Create and deliver strategic business reviews that present insights, recommendations, benchmarks, and progress against customer goals.
• Collaborate with Product, Marketing, Services, and Solutions teams to surface trends, share customer feedback, and improve the customer experience.

Requirements

• At least five years of experience in customer-facing SaaS roles supporting enterprise customers.
• Customer-centered mindset with strong ownership of retention and renewal outcomes.
• Experience in customer success, account management, or SaaS roles focused on adoption, value, and renewals.
• Strong communication and presentation skills, with the ability to engage both technical and non-technical audiences.
• Ability to operate in a fast-moving environment while balancing strategy, execution, and customer needs.
• Interest in AI and emerging technologies, with a willingness to integrate new tools into daily workflows.

Nice to have

• Experience supporting or running digital marketing programs for a global brand or SaaS platform.
• Comfort working across mobile channels including iOS, Android, SMS, Mobile Wallet, Email, and Web.
• Familiarity with HTML for basic message customization.
• Background in digital marketing technology such as analytics, experimentation, optimization, email, or mobile engagement.

Culture & Benefits

• Flexible time off, paid holidays, paid parental leave, and paid volunteer time off.
• Support for your overall wellbeing with employer-subsidized mental health and employee wellness programs.
• A digital-first work environment and a monthly stipend to support remote work.
• Mentorship and growth opportunities to build skills and accelerate professional development.