Enterprise Customer Success Manager (Cybersecurity)

TL;DR

Enterprise Customer Success Manager (Cybersecurity): Managing a portfolio of named accounts to drive adoption, renewals, expansion, and advocacy across the customer base with an accent on increasing Net Revenue Retention (NRR) through upsells and renewals. Focus on conducting business reviews with client executive leadership, analyzing customer engagement levels, and managing customer escalations.

Location: Hybrid. Three days in office in Los Angeles, Phoenix, San Francisco, or Dallas.

Salary: $100k-$120k base plus commission.

Company

hirify.global is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day.

What you will do

• Manage a portfolio of 30-40 existing hirify.global customers to maximize their utility and grow their Annual Recurring Revenue (ARR).
• Conduct business reviews with client executive leadership and health checks on the deployment to drive satisfaction and desired business outcomes.
• Identify, nurture, and negotiate upsell and cross-sell opportunities by aligning our suite of products to our customers’ evolving use cases and needs.
• Ensure customers are set up for success and facilitate the renewal at the end of the subscription term.
• Analyze customer engagement levels to assess risk and execute action plans to progress account health.
• Manage customer escalations to resolution, leveraging cross-functional teams within the business.

Requirements

• A minimum of 5 years of experience in a role that encompasses Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting.
• Strong communication and presentation skills, with the ability to effectively communicate with senior business professionals across every industry vertical.
• Familiarity with enterprise networking technology (preferred, not required) and a foundational understanding of cybersecurity concepts.
• Strong time management skills, self-motivation, and the ability to work effectively as part of a team.

Culture & Benefits

• 100% medical, dental and vision insurance, plus dependents.
• Paid parental leave.
• Pet insurance Discount.
• Life insurance.
• Commuter benefits.
• 401(k).