Starlink Enterprise Account Lead (Aviation)

Location: Woodinville, Washington, United States; availability to travel to customer sites and meetings and work extended hours or weekends as needed.

Salary: $90,000–$125,000 per year

Company

SpaceX develops technologies for space exploration and operates Starlink, a satellite constellation providing low-latency broadband internet worldwide.

What you will do

• Own enterprise Aviation accounts from contract signature through onboarding, activation, account management, retention, and revenue growth.
• Deliver customer service, acknowledge and resolve issues, build relationships, identify requirements, and manage expectations.
• Collect and champion customer feedback internally to influence programmatic and technical development.
• Manage account readiness, requirements, schedules, risks, and forecasted revenue.
• Lead process and system improvements across cross-functional teams to improve handoffs, execution, customer experience, and business scalability.

Requirements

• Bachelor's degree, or a high school diploma/equivalency certificate with at least 2 years of professional experience.
• At least 2 years of consulting or project management experience and at least 1 year in a customer-facing role.
• Ability to read contracts and identify requirements and deliverables.
• Strong written and verbal communication, presentation, problem-solving, empathy, active listening, and resiliency skills.
• Must satisfy U.S. ITAR eligibility requirements: U.S. citizen or national, lawful permanent resident, refugee, asylee, or eligible to obtain the required authorizations.
• Must be available for travel and extended hours or weekends when required by critical milestones or operations shifts.

Nice to have

• Degree in engineering or business.
• Experience in aviation, airlines, enterprise sales, finance, reseller, maritime, or satellite communications.
• Technical knowledge of Starlink or telecommunications, including satellites, ground networks, or user terminals.
• Experience managing multiple projects under tight time and resource constraints.

Culture & Benefits

• Medical, vision, and dental coverage, disability insurance, and life insurance.
• 401(k) retirement plan, paid parental leave, paid vacation, and at least 10 paid holidays annually.
• Potential stock or long-term cash awards, discretionary bonuses, and an employee stock purchase plan.
• Company shuttles from select Seattle locations to the SpaceX Redmond office Monday through Friday.
• Washington State paid sick time in compliance with state and federal law.