Starlink Enterprise Account Lead (Aviation)

TL;DR

Starlink Enterprise Account Lead (Aviation): Serving as the primary point of contact for Starlink's enterprise customers in the Aviation vertical, managing onboarding, account tasks, and supporting retention/growth. Focus on delivering impeccable customer service, building relationships, and championing customer feedback to influence programmatic and technical development.

Location: Woodinville, WA. Must be a U.S. citizen or national, U.S. lawful, permanent resident (aka green card holder), Refugee or Asylee or be eligible to obtain the required authorizations from the U.S. Department of State.

Salary: $90,000.00 - $125,000.00/per year

Company

SpaceX is actively developing the technologies to make human life on Mars possible.

What you will do

• Act as the primary point of contact for customer segments within the Aviation vertical, owning responsibilities from contract signature onwards.
• Deliver customer service to the enterprise team and customers in the Aviation vertical, including efficient acknowledgement and resolution of issues.
• Build relationships to identify requirements and manage expectations.
• Collect, communicate, and champion customer feedback internally to influence and steer programmatic and technical development.
• Retain and grow the value of Aviation accounts in both hardware and service revenue.
• Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams.

Requirements

• Bachelor's degree; OR high school diploma/equivalency certificate and 2+ years of professional experience.
• 2+ years of consulting or project management experience.
• 1+ year experience in a customer-facing role.
• Must be available to work extended hours and/or weekends as needed.
• Must be a U.S. citizen or national, U.S. lawful, permanent resident (aka green card holder), Refugee or Asylee or be eligible to obtain the required authorizations from the U.S. Department of State.
• Availability and willingness to travel as needed to customer sites/meetings

Nice to have

• Bachelor's degree in engineering or business.
• Significant knowledge or experience in aviation, airlines, enterprise sales, finance, reseller, maritime, aviation, or satellite communications.
• Experience managing multiple projects and delivering under tight time and resource constraints.
• Significant technical knowledge of Starlink or telecommunications in at least one key area.
• Excellent written and verbal communication skills, including ability to craft and present professional presentations.

Culture & Benefits

• Eligible for long-term incentives, in the form of company stock or long-term cash awards, as well as potential discretionary bonuses.
• Access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave.
• Accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.
• Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.