It Support Specialist

TL;DR

IT Support Specialist: Serving as the primary point of contact for employees experiencing technical challenges, ensuring seamless day-to-day operations across hardware, software, and network environments. Focus on leveraging automation and emerging technologies to improve support efficiency.

Location: Vaughan, Canada

Company

hirify.global is seeking a skilled and forward-thinking IT Support Specialist with a strong emphasis on automation to join their IT team.

What you will do

• Serve as the first point of contact for internal employees seeking technical assistance.
• Diagnose, troubleshoot, and resolve issues related to computer hardware, software applications, peripherals, and network connectivity.
• Configure, install, and maintain hardware and software systems, including operating system deployments, application installations, and routine upgrades.
• Develop and implement automation scripts and AI-assisted workflows to streamline repetitive IT support tasks.
• Maintain accurate documentation of support tickets, resolutions, system configurations, and IT procedures.
• Collaborate with cross-functional teams to manage IT projects from scoping through delivery, maintaining clear communication throughout.

Requirements

• Advanced proficiency with Microsoft 365, Adobe, VPN and similar enterprise applications.
• Strong working knowledge of major operating systems, including Windows Desktop, Windows Server, MacOS, and Linux.
• Solid understanding of LAN, Wi-Fi, VPN, DNS, and DHCP.
• Hands-on experience with computer hardware components, including motherboards, memory modules, processors, and storage systems.
• Experience developing or working with automation tools, scripts (e.g., PowerShell, Python, Bash), or AI-driven support solutions.
• Solid understanding of core cybersecurity concepts, including phishing awareness, endpoint protection, access control, and incident response fundamentals.

Culture & Benefits

• Collaborative and supportive work environment.
• Competitive salary and bonuses.
• Opportunities for career development, growth and advancement.
• Fantastic company events.
• Group benefits including extended healthcare, dental care, vision care, etc.
• On-site leisure facilities and parking.